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Compare energy prices now. Phone calls: Calling Npower on a number is normally free when you call from a land-line but charges may vary if you use a mobile. You can call us on or Tired of poor customer service from your energy supplier? October 25, Yahaira Moore. Read on. I absolutely love what I do, and I am grateful for this opportunity, I plan to continue growing and developing in my new and exciting career.

Anthony Shaw. IT Project Manager, Citi. It was my way forward. I didn't have a college degree or any business connections, but I now have a tech career. From the bottom of my heart I want to thank NPower and the supporters who make it possible. Rahmel H. Eon Next supplies customers with prepayment meters. If you were an Npower customer, Eon Next should send you a new gas card your old one should still work while your account moves across. You won't need a new key.

You can carry on using your Npower one. It was one of 18 energy firms found by regulator Ofgem to have failed to uphold these rules. Over 1 million customers were affected. February: Npower removed its app after stolen login data was used to access customer accounts. Customer data may have been viewed, including personal information such as contact details, address, date of birth , partial financial information sort codes and the last four digits of bank accounts, though not full account numbers , and how you prefer to be contacted.

September: Npower increased the cost of its off-peak night-time tariffs to bring it in line with the price cap set by energy regulator Ofgem, resulting in some customers' bills increasing by hundreds of pounds a year.

November: Npower revealed that it lost , customers in the first nine months of as customers switched away from the traditional big firms. September: Npower announced that it is now majority owned by Eon. Customers will gradually be moved over to Eon subsidiary Eon Next. April: Npower became the supply partner for Sainsbury's Energy.

December: Npower and SSE's proposed merger plan was scrapped. Innogy SE, Npower's parent company, said the two firms 'could not agree on a joint solution for the necessary direct and indirect financial contributions'. It said 'adverse developments in the UK retail market' and the default energy tariff price cap were both partly to blame. It would now be assessing different options for Npower's future. Credit Reference Agencies CRAs are commercial companies which compile information from a number of different sources, including the electoral roll, county court judgments and financial institutions.

The role of a Credit Reference Agency is to make it possible for companies to make fair, consistent and responsible decisions. We may share information such as:. How long you have been a customer.

How many open and closed accounts you have. The address to which any debt is related. The current amount you owe if any. How often you have paid and how often you have not paid. We will also share when you have entered into a payment agreement if applicable , and when this is likely to be finished. Other companies who share information with Credit Reference Agencies can view details about your payment performance from your credit report.

They must gain your consent before carrying out full credit assessment, but may view details which do not affect your credit rating without telling you first. We can access details about your credit file without gaining your consent when we feel that it would help us make a decision about your financial circumstances or to ensure we are offering the right payment methods. We will normally tell you when we are doing this.

This kind of enquiry only leaves a soft footprint on your credit file and does not affect your credit score. We will always tell you when we need to do a full credit assessment and give you the option to object to the use of your personal data in this process.

If you object, it may affect the products we may be able to offer. If you can't pay your bill, or make a payment you had agreed to pay, you need to tell us as soon as you know. If we know before you get into difficulties we can try to agree an alternative solution for you, which may mean it does not affect your credit rating.

We can only help if you tell us. Please contact us on A default is a mark registered against a customer's credit file with a Credit Reference Agency CRA where there has been a breakdown in our relationship with the customer.

Before registering a default we will serve a notice to say that they are in breach of the terms of their agreement with us and set out what they must do, and how soon, to remedy the breach. If they fail to comply with the notice then a default will be registered with a CRA. The default is known as a status code '8' on a credit file and will remain until the debt is settled, or cleared. CRA's keep records for up to 6 years. We will only look to register a default in relation to a customer's account if we are at the stage of taking legal action such as:.

Obtaining a warrant and fitting a prepayment meter by force. Obtaining a warrant and disconnecting or isolating a supply by force. Starting litigation proceedings to recover an unpaid debt. Employing an external agency to recover a debt for a closed account to recover an unpaid final debt. Defaults and missed payment marks left on your credit file are only applied where payments we have asked for have been missed or arrive late. You can avoid this and help improve your credit rating by ensuring your payments are up to date, and arrange to pay regularly in advance of bills.

If you think the information we have shared regarding your account and or payments is incorrect, you should telephone We have a dedicated team and will investigate the problem.

If our investigation shows we are at fault, we will amend any incorrect information on your credit file. If you think there is an issue with your credit score or the data held about you on your credit file, you should contact the relevant Credit Reference Agency, some details are provided below:. Experian - Consumer Help Service. Equifax - Credit File Advice Centre. Call Credit - Consumer Services Team.